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Delivery Information

DELIVERY COSTS

The fee for your order depends on the type of product you are purchasing and the area you are living. 

(in particular, the size and weight of a product).


DELIVERY TIMES

  • Each product has an indication of how long it takes to be dispatched.

  • We aim to deliver your items as soon as possible but dispatch times indicated are subject to change.

    • Standard Sized items usually delivered within 10 business days (Rural Home Delivery will take longer and usually adds another 3 days to your delivery timeframe).

    • Oversized Items  usually delivered within 20 business days (Rural Home Delivery will take longer and usually adds another 3 days to your delivery timeframe). You will be contacted prior to delivery by the carrier to arrange a suitable delivery day & time.

    • For some specific items or dangerous good (fragrances, nail polish and aerosols) deliveries may experience a longer delivery timeframe when transported between North/South islands.

  • The customer delivery service does not include the assembly of kitset products and the connection of plumbing or electrical equipment.

  • We endeavour to deliver pre-ordered items on the day of release, however due to delivery location (rural addresses) and courier schedules (weekends, public holidays), your delivery may be made on following days.